Customer Service Coordinator

Location: Aberdeen
Employment Type: Permanent
Salary: Competitive plus bonus & benefits

Are you an experienced Customer Service Coordinator looking to take the next step in your career?

We are delighted to be supporting a respected business within the housing industry as they look to appoint a dedicated Customer Service Coordinator to join their team in Aberdeen. This role plays a key part in delivering a high‑quality customer experience following the handover of new homes and has arisen due to continued investment in their aftercare service.

The Role:

As Customer Service Coordinator, you will support the delivery of an efficient and professional aftercare service by managing a busy caseload, coordinating remedial works and acting as a central link between customers, contractors and internal teams. You will ensure issues are progressed and resolved within agreed timescales while maintaining accurate records and providing a consistently positive customer experience.

Key Responsibilities:

• Act as the main point of contact for customers, responding to calls and enquiries throughout their warranty period.
• Carry out welcome calls to new homeowners, providing clear guidance on aftercare processes.
• Coordinate remedial works by liaising with purchasers, contractors and internal teams to ensure timely resolution.
• Manage customer cases end‑to‑end, monitoring progress and ensuring items are closed off efficiently.
• Maintain accurate records within the customer CRM system.
• Escalate complaints or complex queries in line with company procedures.
• Maintain cost control, including processing invoices and contra‑charge notifications.
• Source specialist contractors when required and coordinate their attendance.
• Circulate customer service questionnaires, collating and recording responses.
• Provide general administrative and coordination support to the wider team.
• Work collaboratively with internal departments to ensure effective resolution of customer issues.

About You:

To succeed in this role, you’ll bring:

• Experience delivering excellent customer service in a fast‑paced environment.
• Strong coordination, administrative and organisational skills, with the ability to manage a high workload.
• Confident written and verbal communication skills.
• Excellent interpersonal skills and the ability to handle challenging conversations professionally.
• A flexible approach to daily tasks and changing priorities.
• Competent IT skills, including Microsoft Word, Excel, Outlook and web‑based systems.
• GCSE (or equivalent) in English.
• An understanding of the housebuilding or construction process (desirable).

What’s In It For You?

You will be joining a supportive and collaborative team that values customer satisfaction and professional development. This role offers stability, ongoing training and the opportunity to grow your career within a respected organisation.

What’s on Offer:

• Competitive salary package.
• Professional development opportunities.
• Supportive team environment.
• Flexibility in daily tasks and priorities.
• Comprehensive training and onboarding.

If this sounds like your next role, get in touch with Amy on 01738 317327 today!

Pettigrew Recruitment Group Limited is an equal opportunities employer and acts as an employment agency for permanent recruitment. Pettigrew Recruitment Group is also an employment business for the supply of temporary workers. By applying for this job, you accept the T&C’s, Privacy Policy and Disclaimers which can be found on our website. If you would like to discuss this opportunity or any others, why not contact us here? Or keep up to date with other opportunities on our LinkedIn page here.